Maintenance & Support

Our clients have our unconditional support.

Our annual maintenance and support contracts take the burden off our clients. Our experts recommend the right training and services to meet business and online goals, and we provide our clients with regular security updates.

Keeping Your Site Running Well

At WebSubstance, our technicians know exactly how to do all of that routine maintenance that makes your site work, and keeps it working for the long haul. From making sure that individual URLs are supported, to controlling comments, or dealing with changes that could impact image and text display, we effectively review your project over time, so that you don't have to go in and mess around in your platform to try to "save" web pages that are getting cluttered or otherwise affected by wear and tear.

In some cases, it might not be a lot of work every day, but it's a problem for companies that aren’t used to maintaining websites. Some people think that you just throw up a site and leave it there for readers -- but that's not really the reality of it. User events and changes to the structure of the Internet can have an effect on how your site functions over time, and that's where we come in. We work behind the scenes to make sure your site looks and feels as good on day 100 as it does on day 1.

Security Updates

When you get web design and hosting service from WebSubstance, you also get regular security updates to show you where vulnerabilities might lie, and how your site is doing in standing up to cyberattacks. Whether or not there is hacker activity directed at your site has to do with a lot of factors -- for example, where you’re based, how your hosting services are set up, and what industry you're in. We look at all of these factors to deliver security information you can use to feel confident about your online operations.

Industry Compliance

If you're in an industry that requires a high level of information security, having a good support team can be a lifesaver. In some fields, like medicine and finance, companies have outside auditors peering over their shoulders, and rules and regulations that govern what they do online, or add a burden to the process. We understand the compliance demands that some companies have to meet, and we design our maintenance and support services to be responsive to that. We're there for you when you need troubleshooting or have problems with the site, and we’re there to consult about the security and compliance issues that may come up.

Get professional, capable support and maintenance services from a leader in comprehensive IT vendor provisions.

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Corporate Photography

Contact Us

21800 Town Center Plaza, #266A-281
Sterling, VA 20164
(703) 470-0808
Jenny Le - President
  • We have been working with Jenny and the WebSubstance team since 2009. We just finished revamping our website and it looks fabulous. We also implemented SEO and made a responsive version for tablets and mobiles. I enjoy working with Jenny. She is patient, professional and honest. She tells you everything to expect ahead of time, and goes above and beyond of what is she is supposed to do. She always has great suggestions. Whatever we need, even if it’s not website-related, she tries to help. She is always available to answer questions. She takes the time to explain things clearly and as a result, I have learned a lot from her. We love Michael’s photography too, and we will be using him again to take photos at our annual fundraising galas. I highly recommend WebSubstance. Lama Sayegh NajjarExecutive Director The American Foundation for Saint George Hospital

    Lama Sayegh Najjar - The American Foundation for Saint George Hospital, Inc.

  • We were looking to dramatically upgrade our website and Jenny and the good folks at Websubstance were highly recommended to us. Over the course of a couple of meetings it became clear that we had picked the right firm to do business with. Websubstance's knowledge of the market place combined with their ability to bring our vision to the new website have made us happy, long term clients. Stephanie Colburn USAT/ASCA Certified Coach/ CPT

    Stephanie Colburn - Colburn Body Concept

  • Thanks for your help in getting our new logo redesigned on time and on budget. Not only did we find you very easy to work with but we appreciated all your creative ideas which resulted in a fresh new design. The new logo is a real advantage in distinguishing us from the competition. We look forward to working with you on our next project." Gerry Preville, MBA, CPA CEOAccounting for Tech

    Gerry Preville - Accounting for Technology

  • Websubstance has exceeded my expectations with the development of a new company website. They have integrated the various aspects of my company into one cohesive website that is easy to navigate as well as vibrant and eye catching. Websubstance has also taken over management of the Google Ad words campaign and our Search Engine Optimization. This is a critical part of business development that needs to be constantly evaluated and improved. With the monthly updates and analysis report, I can easily monitor their work. Any adjustments I have requested have been attended to immediately. I feel our company is in good hands and it is reassuring to know I am working with a local company. I highly recommend Websubstance to any company looking to upgrade their website and manage their online advertising. Kim Krukowski Administrative Director Mammoth Office Furniture, LLC Herndon, VA

    Kim Krukowski - Mammoth Office Furniture, LLC

  • I've been working with Jenny for the last six years. She has great ideas, great work ethic, fair pricing, and most of all she is always open to my inputs on all the work she does for me. She goes above and beyond to make sure the work she puts out is excellent and very innovative. Both her and Michael are very approachable and never take offense if I ask for changes on the design. I would highly recommend this team and I'm always available to be a reference for them. Mary Taylor Owner Brush Strokes Salon

    Mary Taylor - Brush Strokes Salon

  • Our office was referred to Jenny at Websubstance by a colleague who had used her services and was happy with the outcome. In addition, I like to use local firms that are not part of a huge business. She will do as little or as much as you are comfortable with, including graphics, photos and SEO. We received personalized service with a great deal of patience on her part, and we are happy with the outcome. Dr. Richard Rubino D.D.S.

    Dr. Richard Rubino - Rubino Dental

  • Jenny has developed great websites for both our organizations. WebSubstance has been very professional, timely and produces a fantastic product. I felt we received above and beyond service at a very reasonable price. I would highly recommend Jenny and WebSubstance for your Website developments.” Dr. Herb Hughes President of NVOSCPast President of the Alexandria Dental Society

    Dr. Herb Hughes - Northern Virginia Orthodontic Study Club (NVOSC)