Recent blog posts - WebSubstance - Page 5

Renovate Your Customer Journey - Enhance Your Customer Experience

Professional Web designers understand that one web site is not just like another -- but businesses often leave too much to chance when building their sites, and they don't understand that some design changes can make a big difference in final results.

Yes, you have a website. Yes, people can navigate there with a mouse (or even on mobile). But what do they experience when they get there? And does it move them to action, or make them feel comfortable with your business, or does it just lead to boredom or frustration?

This is what it means to look at your customer's experience or journey online. By paying attention to certain principles, businesses can really improve their customer traffic by focusing more on online outreach.

Read What Customers Read

One of the cardinal rules of effective marketing is to always look at things from the customer’s viewpoint. For example, at physical stores, walk the store the way the customer would. Start from the parking lot, where the customer starts, then come in and evaluate what you see as you enter.

The same holds true online. Business leaders should be surfing their web sites and clicking into the landing page just like a customer would, and reading the text as if they've never seen before. This is the only way to really learn what it's like for customers to browse a site.

Find “Must Haves” and “Nice to Haves”

Another key point is to figure out what customers need, and then provide it to them. Is it a set of hours or information about products? And are these at an accessible point on the site? What are the most vital things that people need, and are they able to reach them without lots of clicks?

Create a Customer Journey Map

Another component of changing your customer's journey involves planning. When you have navigated the site and figured out what customers need, make a detailed plan to get these things front and center on your business web site. This is part of the process that type A managers will like. By planning out your site work in specific ways, you get yourself closer to the eventual results that will make your customers feel better about your company.

Make It Easy

This one is almost impossible to overemphasize. Look at everything and make sure that it is easy for customers to get where they need to go. Don't settle for “it's on the website”. Make it so that everybody knows that it's on the website, and they can get it easily from their computers or smart phones.

Socialize and Share

It's also important to keep things interesting for customers. Social media is a prime example. Facebook and Twitter campaigns can pay off immensely when they are set up right. You don't want to intrude on people's lives, but giving out coupons and other kinds of natural marketing is going to increase your visibility as part of your community, no matter what you're selling.

Get to Know Your Customers

A lot of this core site work isn't going to be precisely targeted unless you know who your customers are. This is another part of getting inside your customer's shoes. They may not be like you -- they may be from different backgrounds or have different tastes. That's why you need to do careful market research and then put yourself in that person’s position, looking at your business through their eyes.

When it's time to change up your site to improve your customer's journey, WebSubstance Portfolio can help you make that trip. From the first draft up to the hustle and bustle of implementation, we’re right there with you, bringing innovative design to your plans to put your business more deeply into your customer's visual experience.

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Outreach with Business Cards – It’s Not Just A 20th Century Thing

With all the focus on social media and other digital resources today, some individuals and companies fail to keep in mind the time-tested utility of business cards.

While some types of printed materials like brochures and other literature are being phased out, people are still carrying business cards. The reason has to do with the very specific ways that we network and move within our two different digital and physical worlds.

The Real-World Networking Puzzle

Think about how people actually exchange information in the field. You walk up to someone -- maybe you're at a trade convention, or a government meeting, or some kind of demo at a local business. There's a crowd milling around. There's a lot going on. And you want to reach a specific person and introduce yourself.

In these kinds of situations, the business card is as important as the handshake. Digital tools haven't replace the handshake as an efficient way to introduce yourself -- and they haven’t replaced business cards either.

Why is that? It's because of some relatively subtle and specific types of body language that we’re all comfortable with. Most of us smart phone carriers are still not comfortable using our devices to try to get people's contact information when we’re out and about. We don't take time to take out the iPhone, type in someone's name and phone number and company information, while we’re in a crowd we’re trying to do something else in a physical environment, unless there’s no other option. Mostly, we prefer paper. In terms of easy digital swapping, we’re not quite there yet. Maybe someday, they'll make a new feature where you just rub your smartphones together and the digital business card comes from one to another, but we’re nowhere near that point.

Taking a physical business card is an activity that only takes a second. But it conveys all that critical information -- not just your name and phone number, but your job title and what you do, and who you work for and where you're located.

You could argue that business cards often make their way directly into the trash can, and in some cases you'd be right. But they're still the most effective way to exchange information when you're not behind the keyboard.

Looking at Networking and First Impressions

At Websubstance, we can help you make sure that your marketing impressions are complementary across both the digital and physical worlds. Just like you design your business card for maximum readability and impact, your website project has to be engineered in the same way. You want readers to be comfortable, and you want them to be able to access the right information quickly. You want your web project to look well-put-together, so that it gives the impression of a company with money and resources.

Let us help to achieve all of this on your website, so that you look good on the street and on the web as well.

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Are You In Control Of Your Web Project?


Are You In Control Of Your Web Project?

Before going forward with any kind of web site creation, expansion or renovation, businesses should always understand the details of a web design or web hosting contract. Without this kind of due diligence, planners can get some very unpleasant surprises along the way.

One of the biggest examples of this relates to the use of domains that provide Internet locations for web sites. Domains are the real estate of the Internet, and just like in physical real estate, there's a lot of value floating around individual domains, domain names and addresses.

The Hosting and Domain Name Agreement

In general, a company has a hosting contract for a web site which governs where the web site data is kept, and how it is uploaded for end-users. Then there's a separate contract for the domain name, for the “address” of the web site.

Companies can administrate these details in-house, or farm them out to a third party hosting or design service. But when a company loses control of these vital resources, headaches can happen.

Holding a Domain Name Hostage

One of the biggest problems for client companies comes up if they want to change the domain name or location of the site later in the process, or when they need to review their domain name. Many domain names have to be renewed an ongoing basis, or they will be lost. So when client companies go to check on domain name status, they may find that those domain names have been bought, not by their companies, but by the hosting company. And this is where things get tricky.

Some hosting companies actually have strings attached to their hosting and design agreements. They may not agree to release the domain name to the company, or to give the company access to manage it. This may lead to the loss of the domain name, and the client company may have to go shopping for another.

WebSubstance Policy

At WebSubstance, we feel that this kind of “hostage-taking” is really unprofessional and an improper relationship between the design and hosting firm and its clients. Instead of giving our clients extra work, we help them, by joint-managing the hosting and domain name policies. But we also leave the keys on the table for you -- at any time, our clients can take control of these agreements to switch them to other providers or do anything else that they want.

Here, you'll never have to worry about getting taken advantage of with a bait and switch contract or any other kinds of situations where you don't have full access to the domain name or project. This is a basic and essential part of any good contract between the design and hosting firm and client company, so when you're in the market for Web services, don't forget to check on how you'll have access to your domain name and other aspects of the project moving forward.

Contact us now for your next project!

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Highlighting People and Processes


"What are the biggest elements of your business? Probably the people you employ, and the processes that they work on every day. Promote both of these with a full-featured web site that really makes your company look good…."

A good web site should really represent your company well, and make everything that's involved in your business look good. But how do you start that design? What are the things that you need in a professional web site to draw in readers and achieve success in your field?

In the past, you may have heard that it's important to highlight your products and services. And it is. But this isn't where the designer's job ends. You have to have high-quality catalog pages and other resources to show off what your company offers, but you can also get a lot further with both short-term and long-term customer relationships by having online resources that show off other parts of your business.

Show Off Your People

Some of the best web sites for service companies and companies with an e-commerce component have vibrant, high functioning pages that provide high quality images, bios and other information about individual workers. Whether your people are salaried or paid hourly, or even contracting, having names and faces along with background information online can draw in potential customers. People feel well served by these aspects of the site -- they feel like they know the stakeholders and who's involved, and they get a kind of virtual introduction before they ever pick up the phone.

Show Off Your Processes

Some of the newest wisdom in the retail world and other business communities is that your company really stands out when you can show and tell people about how you accomplish what you do.

For example, a high-quality print shop will show off its in-house equipment, such as large banner printers, in high-quality online information pages. A cleaning company might provide step-by-step pages that show how professionals work on properties.

These kinds of virtual conversations give people confidence in your firm. In a world where so many companies have drab, plain web sites, having yours stand out in these ways can really be a springboard to higher conversion rates, and more success in your community.

WebSubstance can help you develop a web site that can do all of these things -- highlighting products, people and processes for more response from your target audiences. We help with the core design and programming work, along with all of those value-added extras like photography, excellent content writing, and the setup of consistent platforms that will preserve your particular style across your entire web site. Let us work with you to make your company site a winner.

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Increase Web Traffic with a Blog


Want to add one of the first critical ingredients to SEO (Search Engine Optimization) and web visibility success? Make sure your web project has a blog. That's right, one of the first primitive efforts at online content distribution is now a major part of almost any corporate web site across many different industries. Why? Because it works.

You might have all the high-powered social media content that anybody could want, but if you don't have a blog on your site, you're losing out. There are a number of reasons why these simple formats are having a big impact on today's business world.

Benefits of Blogging

One of the simplest reasons to blog is that there aren't any gatekeepers.

When you set up camp on Facebook, Twitter, Pinterest or any one of those new and popular social media sites, you're dealing with that company's infrastructure. Whether it's a profile, a tweet or even an avatar, everything you do conforms to the frameworks that other corporate developers have made. With a blog, you work from a bare-bones web structure and you create the content -- and a lot of the formatting. You don’t have to sign into anything, sign up for anything, or enter little bits of information about yourself into text boxes. You just build it.

Another great reason for maintaining a blog is that it's an interesting, accessible format for both human and non-human readers.

Because of its title and paragraph structure, a blog works well with some of the newest Google algorithms that experts are calling ‘semantic SEO strategy,’ where you get further with organic writing than you do with generic keywords. At the same time, a blog is also a relatable way for people to find out more about your company and your products.

Tips for Better Blogging

When it comes to how to set up your blog the right way, there is no magic bullet, but there are some good guidelines that would apply to most company blogs. You want to have good visuals to dress up your web space for the reader’s eye.

You also want to have good text. How you do this depends on what you're selling, where you’re positioned in the industry (or where you want to be), and what kinds of stories you want to tell to potential customers and anyone who visits your site. Some companies use a breaking news approach, tying newspaper stories or other reports to their industries. Others offer lists of “tips and tricks” for an industry process, or other kinds of educational or “edutainment” post formats. Either way, you want easy, relatable writing that promotes your business -- and of course, the commas and periods have to be in the right place!

WebSubstance can help your company with all of the ins and outs of setting up your blog the right way. We have excellent content programs to create and maintain your blog, along with comprehensive online marketing services. We can help you make sure that you're not missing out on all the organic traffic comes from having a blog tab on menu bar of your site.

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New Year, New Web Site ... More Cowbell!


So by now you've probably worked off that champagne at the gym, and you're on your way to implementing all of those great New Year's resolutions you made just weeks ago - but what about New Year's resolutions for your web projects?

January can be a time to take a quick look at your web site and see if anything needs improved or updated. Sure, maybe there's nothing “wrong” with your site, but a few easy tweaks or a little redesign may make it a lot more effective, especially as a lot of consumer trends and IT issues continue to change with the changing of the calendar.

Web Site: Photography and the “Winds of Change”

One great place to update your web project is where you need to visualize people, processes, or any kinds of data to an audience.

For example, maybe you are a career professional advertising your own services, or you have an office full of rock stars that you want to promote on the web. Or you’re showing off products. Using stock photos is taking a back seat. It’s the easy way, but it just doesn’t replace getting a good set of professional and unique pictures done. Updating your photography does a number of things for your web site. It brings you into the new year, so that when you or anyone else looks at the site, the viewer is seeing the reality right now. It also allows you to get a second chance at elements like composition and lighting that really make a difference.

Web Functionality

Another place to take a second look at your web site is in the code. Your web site might just need a little bit of something new.

All the time, businesses are scrambling for better web functionality -- they may have implemented new data centers, new cloud computing services, new automated processes or new customer outreach initiatives, all of which may include a need for new widgets or functionality additions to a public web page. You just need professional programmers and designers to get in there and do what they do, building a new space within your web site to help you do more in 2015.

What Should a Modern Web Site Have?

Tech professionals understand the “secret sauce” that makes high-performing web sites so successful. First, a good site has to have responsive design – it has to “play well” on any device and any browser. Superior web sites also need great content – there has to be a hook there, something that gives viewers a reason to visit – and stay. Other vital components to get and keep web traffic include SEO for visibility, and blogging to keep readers engaged and active.

At WebSubstance, we can help you with all of the above, along with comprehensive marketing for your site that will really add to your existing campaigns - we’re all about helping you to optimize your web site. Our skilled team of ‘Internet surgeons’ knows how to slice and dice with HTML5, Cascading Style Sheets and other web technologies to get in there and make your web site the best that it can be. Ask us about special deals and opportunities to get work done to your sites this year!

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Password Security - Keep It Complex!


Are you a serious risk for account piracy?

If your passwords are things like “1234,” words like “password,” or simple things like your first or last name, you could be at the front of the line for all kinds of hacking and phishing that can easily get into your accounts and wreak havoc there.

Security experts at conferences often show how it's easy to unlock the passwords of significant portions of an audience, just by guessing. Too many of us don't make our passwords complex enough to really secure our data. Whether it's our bank accounts and online banking passwords, our web project access, our health accounts, insurance handling accounts or other online tools, black hats folks are able to steal access from us.

The Fine Line

Some of the major reasons that people get lazy on passwords is because they want to be able to remember those passwords when they click back in days or weeks later. But in some cases, having a weak password can be a lot worse than having to keep password information on hand.

Hackers generally use lexical dictionaries and other data resources to query a password until they get in. They can input a wide range of results, to blanket the system, in order to break the access barriers that are naturally there. Some people have tried to get around this issue by making small changes to their passwords, for instance, uppercasing a letter, or making letters into numbers within a word. The hackers have adapted, and even things like “PA55W0RD” may not be effective.

Real Security Tips

How do you really make a strong password? How do you make sure that you're not leaving the back door open to thieves? First, stay away from using unembellished, plain English words -- or even plain words in other languages. Simple words are very vulnerable, because they can easily be guessed.

To mix it up, add a mix of uppercase and lowercase letters, or special characters like a dollar sign, an ampersand, an underscore, or certain kinds of punctuation. Just a few of these inserted into the mix can baffle cyberattackers. You can also use a mixture of numbers and letters, but try to do it in a way that's not logical or transparent. For example, a random two-number tag at the end of the password can add several orders of magnitude in terms of security.

At WebSubstance, we understand how to integrate security into vibrant web projects. Work with us to create sites that look good and work good, too, with common sense safeguards for the dangers of today’s Internet.

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Corporate Photography

Contact Us

21800 Town Center Plaza, #266A-281
Sterling, VA 20164
(703) 470-0808
Jenny Le - President